Ever since the 800 number was invented by AT&T, consumers have wasted billions of minutes on hold, waiting to talk to a live person. It’s time to bring an end to this broken system. Let’s make noise and demand a better standard of customer service. Join the #HoldNoMore movement and help us end 800 pain.
In other parts of the world, this is already happening — governments are backing up a citizens’ right to “hold no more” and are fining brands for putting their valuable consumers on hold for more than a certain amount of time. It’s time we demand the same in America
“Hold No More” has a very simple mission – to demand that companies offer an alternative to waiting on hold to get help.
Think of all the money we spend on our phone, cable companies or airlines...the list goes on. Some estimate that it costs Americans 108 billion dollars a year in productivity by wasting time on hold. We have a right to a certain standard of service, one that doesn’t require listening to 18 minutes of soft jazz.
Most successful policy campaigns have a fighting chance when backed by a critical mass of consumer voices. So we need your help to make it happen. The end goal – a world where we don’t have to waste our time on hold, and get a direct connection with a live person.